Cyber Communications

Strategic cyber communications

Helping a municipal government navigate a ransomware attack

When a municipal government in Ontario was the subject of a ransomware attack through third-party software, FHR was brought in to help protect the municipality’s reputation and help it communicate to its complex network of stakeholders.

Working alongside the region’s legal counsel, and the breach coach, we developed a crisis communications strategy and scenario plan for the incident. We created all of the communications materials for engaging and updating the region’s diverse range of stakeholders – from local politicians, government partners, through to individual resident notices and reporters. During the response, we provided media relations counsel and social monitoring support to ensure the region municipality was on top of any media coverage or social chatter, and could react to adjust its plan accordingly.

The result was a timely and clear response, that ensured negative media coverage and social chatter were minimized.

Helping a municipal government navigate a ransomware attack

When a municipal government in Ontario was the subject of a ransomware attack through third-party software, FHR was brought in to help protect the municipality’s reputation and help it communicate to its complex network of stakeholders.

Working alongside the region’s legal counsel, and the breach coach, we developed a crisis communications strategy and scenario plan for the incident. We created all of the communications materials for engaging and updating the region’s diverse range of stakeholders – from local politicians, government partners, through to individual resident notices and reporters. During the response, we provided media relations counsel and social monitoring support to ensure the region municipality was on top of any media coverage or social chatter, and could react to adjust its plan accordingly.

The result was a timely and clear response, that ensured negative media coverage and social chatter were minimized.

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