It goes without saying that every brand strives to deliver great customer experiences. However, this has become infinitely more complex in the digital world where customers expect fast, meaningful interactions on the channels of their choice at any time of day.
To put it another way: social media community managers certainly have their hands full.
That is why I’m excited to introduce Open Dialogue, an innovative, entry-level AI solution designed specifically to improve how brands interact with customers on their social media channels.
Through a partnership with Wysdom.AI, the world’s most trusted AI virtual assistant, FHR is now able to offer clients a fast and effective way to engage customers on Twitter, Facebook and Instagram.
Some agencies treat social like an island that exists independently from the digital ecosystem around it. Yeah… we don’t do that.
Everything FHR does in social is powered by a solid digital foundation. Quite simply, we believe in leveraging the newest digital tools, technologies and strategies to help deliver stronger business outcomes from social media.
Customized for your brand
At FHR, we spend a lot of time getting to know our clients’ key audiences. With Open Dialogue, we’re infusing all this consumer audience knowledge and unique insight into a trusted AI technology that can offer quick, helpful answers to common questions, provide product advice and recommendations, and seamlessly direct customers to a real person, when necessary.
Essentially, we’re providing a virtual team member to help you improve customer experience, deepen your brand relationships, and free up your community managers to do what they do best.
Smarter community management
Relationships remain the cornerstone of any social community. And social networks always work best when brands create real connections with their audience.
Open Dialogue was designed to save brands countless hours of busy work, allowing your community managers to focus on the proactive, creative engagement opportunities that really move the needle. Freed from monitoring every reply, you can finally share more of the stories your customers want to see and hear.
Easy to get started
Whether with new technology or fresh thinking, at FHR we pride ourselves on our ability to solve our clients’ greatest challenges. But we also understand an idea is no good to anyone if it’s unrealistic or out of reach.
With Open Dialogue, we took careful steps to help brands get up and running fast with industry-best AI technology that works. Our fully-managed, end-to-end AI solution is delivered as-a-service, so you can roll-out quickly and see results within 90 days.
There’s now a smarter way to manage your social media channels. And it’s only at FHR.
Learn more about Open Dialogue here.